Effective Date: 1.6.2025

At MedVAULT HMS, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MedVAULT HMS Patient mobile application and our connected hospital services.

1. Who We Are

MedVAULT HMS is a cloud-based healthcare platform that connects patients with hospitals and healthcare providers. Our patient mobile app enables appointment booking, hospital registration, access to prescriptions, lab results, and medication notifications.

2. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Date of birth
• Gender
• Address
• Emergency contact details

b. Health-Related Data

• Appointment history
• Medical records (e.g., lab results, prescriptions, diagnosis summaries)
• Doctor communications
• Billing and insurance data (where applicable)

c. Device and Usage Data

• Mobile device ID and OS version
• IP address
• Session duration and feature usage
• Crash reports and diagnostics

3. How We Use Your Information

• Register you with partner hospitals
• Book and manage appointments
• Display medical records and health data
• Enable secure communication with medical providers
• Notify you of upcoming appointments or results
• Improve app functionality and support
• Ensure compliance with healthcare regulations

4. Sharing Your Information

• Partner Hospitals: To provide medical care and services you request.
• Service Providers: Trusted third parties who support app functionality under strict data protection agreements.
• Regulators: As required by law or to comply with legal obligations.

We never sell your data.

5. Data Security

We use encryption, access controls, secure hosting, and regular audits to protect your data. Access is role-based and limited to authorized personnel only with a secured code from patient app which user must provide before access is granted.

6. Your Rights

• Access and review your data
• Correct inaccuracies
• Withdraw consent or delete your account
• Download data
• File a complaint with a data protection authority

To exercise your rights, contact us at: helpdesk@medvault-vault.com

7. Data Retention

We retain your personal and health data as long as your account is active or as needed to provide services and comply with legal obligations.

8. Children’s Privacy

The MedVAULT HMS app is not intended for use by children under 16 without parental or guardian consent. We do not knowingly collect data from minors.

9. International Data Transfers

Data may be stored or processed in countries with different privacy laws, but we ensure adequate protection through secure data transfer agreements.

10. Changes to This Policy

We may update this policy from time to time. You will be notified of significant changes through the app or email.

11. Contact Us

MedVAULT Health
Email: helpdesk@med-vault.com
s Phone: +49 173 7922 346